Price Attack- Macquarie Centre
The Authority in Hair...
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Save your money & hair go to a REAL salon!!
I recently had my hair cut & coloured at price attack in Macquarie shopping centre I had spoken to the stylist Melissa & thought she was nice & knew what she was talking about. Oh boy was I wrong! I walked out in tears with the worst haircut of my life & 2 tone hair that was orange & black! I had asked for natural looking "sunkissed" highlights & received lightening (which turned orange!) on the underside of my hair & almost black on my crown! The haircut was done with a cut throat razor (no scissors EVEN picked up) & i lost about 2yrs of length from my previously healthy long hair :'( she had started cutting at the back so I had no idea until it was too late! Once finished the stylist said "don't worry you'll get used to it in 3wks!" I explained how unhappy I was (even tearing up) she agreed to fix it in a weeks time at no charge! As I left I asked to buy something to help make the orange natural brown & was SOLD a toner - I should not have paid for the haircut but stupidly did! After a couple of days looking at how badly cut & colored it was I returned to ask for a refund only to be told by the manager that she couldn't do it & that the owner was away - I asked for the owner to call me & left the store. When the owner "Maureen" did call she was yelling at me "how dare I abuse her staff-& that in 14yrs she had NEVER done a refund!" I was told that she wanted me to come in & talk to the stylist/manager & herself before she would make any decision - she then said if I dared to raise my voice she would have me thrown out by security!!! I did not show up for this 3 on 1 session & as far as I am concerned if Maureen needs my $200 that badly she can keep it - I won't be back & I'll be sure to leave list of reviews for her ;)
Do yourself a favor - don't go to price attack! They aren't cheaper & you'd be better going to a nice salon & making a relaxing experience of it not an ordeal! Go somewhere not on an impersonal shopping centre, a place that has it's own toilets & good staff that make you feel special! I thank goodness I went somewhere today that took the time to listen & rectify the horrendous cut & color all the while making me feel like a valued customer!
- Nikki - very unhappy customer!
